We pride ourselves on our high standard of customer service.
But don't just take our word for it, read our customer reviews below.
NikkiWent through to Orwell Motors from Ayrshire after a friendly chat with the guys over phone and email. Purchased a great wee car and received great customer service, would definitely make the trip through again when it\'s time for another car!
Andrew KennedyBought another car from Ewan and Craig at Orwell motors,had it 2 months,and had a problem with my front headlight -bulb,phoned Ewan,and he got it sorted for me,after car service second to none,1st class,great family run business,cars are always spot on,thanks again Ewan,Andy,
Scott CookThis is a real family run business that has a great customer focus at its core . Well done to Stan, Ewan and Craig for making my last two car purchases a real pleasure.
Phil CrichtonAs it says in their strap line, they make car buying enjoyable. They provided a high quality product in a hassle free, friendly and highly professional manner. Well done to Stan, Craig and Ewan for all you help.
James mI've just purchased my tenth or eleventh car from Orwell Motors, endorsing a relationship that has spanned more than thirty years. During that time I have never once had cause to complain about anything. Not the service I received, the quality of the vehicle or it's presentation. When Stan does not have the car I want in stock, he will actively source one that matches my preference. His searches always come up trumps, with a low mileage, high spec, reasonably priced vehicle, exactly as requested. I've often told him that if he's not careful he'll give second hand car dealers a good name! Many thanks once again, Stan, Ewan and Craig.
Tom bruceI found my whole experience hassle free, from the initial interest in trading in my old car to purchasing a newer one, both Euan and Stan were very helpful in advice and knowledge, they took care of everything that needed to be done including taxing the vehicle online for me, I would recommend them highly, a 5 star rating for a 7 star service, thank you both.
karen ArthurI have just purchased a Corsa limited edition from here, amazing customer service very accommodating to your needs and wants would definitely recommend. Thank you very much!
Debbie juryThis is the first time we have used Orwell Motors, we are very impressed with the level of service, professionalism and customer care we received. Made buying a car easy. Thank you.
Toby PI experienced efficient and friendly service from the team at Orwell Motors and received a well prepared car at a very fair price with which I\'m delighted. Our conversation was very transparent with not a hint of sales pressure, leading to a feeling of confidence around the purchase. I should also add that the finance arrangement offered was first class in terms of service and value. I wouldn\'t hesitate to recommend them to anyone looking for a quality used vehicle.
stephen broughtonFirst time dealing with Oewell Motors. Excellent customer from start to finish, no pressure was put on to buy while looking in the showroom or on the test drive, the service is totally first class. They made buying my car a great experience. They were very helpful and knowledgeable and nothing was too much trouble for them including transferring the number plate which they took care of for me. I have bought cars from many dealers over the years and would urge anyone to try Orwell Motors, Dunfermline.
JAMIE SCAMBLERFirst time dealing with Orwell Motors and it certainly won't be my last. From start to finish these guys were absolutely first class. Helped sort everything out from finance to taxing the vehicle for me leaving and also valeting and putting some fuel in the car for pickup. Originally took the car for a test drive and noticed within minutes that the brakes were iffy, without even mentioning it Ewan said they would be changed for me picking the car up. Stanley when I originally called was able to rattle off all information and previous owners on two vehicles I enquired about. Honestly cannot rate their service highly enough, thanks again guys!
Brooke robinsonGreat service. Bought my new car from here with Euan. Such a friendly guy, gave me and my partner excellent prices to trade in and sell our separate cars! Very trustworthy people and an excellent business to buy your cars from! Would 100% use again and recommend! Thanks Euan, completely in love with our Astraï¿½
Freya loweVery happy with my new car, the garage went out of their way to make sure it was in top condition before I took it home! Lovely service.
Andrew winterVery very good. Respectable and have very good clean cars
Lynne dobsonStan and Euan could not have made buying a new car any easier! It was a hard decision to change cars after having our fabulously reliable Ford Puma in the family for 14 years! The new Seat we purchased is just great! Thank you to all the "˜family' team at Orwell Motors! We could not recommend them highly enough!
Mr Chris PAbsolutely first class service with friendly and knowledgeable staff who never put any pressure on you to make a sale. Ewan made me feel right at home and made sure everything was sorted so I could collect my new motor a day earlier than planned. New car is perfect and will serve me well but when the time comes this will be my first place of call for my next car.
Gill wilsonI recently bought my new car from Orwell motors. They made my decision so easy. Very friendly and professional garage and I would recommend to anyone. Thanks Ewan and the guys
Nicole WI don't think we could have came across a better salesman if we tried, Ewan was brilliant from start to finish and really honest, there was no pressure and he explained everything to me really well, was definitely worth the trip up...i'm absolutely in love with my golf!! Thanks again Ewan, it was a pleasure dealing with you
Sheraz AI am really impressed with the level of quality, service and absolute dedication towards customer care Orwell Motors has offered me. I have not seen many traders more focused on customer satisfaction than making a sale and profits. Orwell Motors is a family run business and family extends with you being another member of the family, to be honest. The care offered and transparency in sharing information about the vehicle is exemplary. They did go an extra mile to make sure I was not only buying a car from them but was 100% satisfied, bravo!!! Next time I buy another car I won't be going anywhere else. Thank you!
Jack DFantastic service i received when i was purchasing my golf. Everyone there very helpful, would highly recommend them to anyone.
m aAfter months of looking to change my car I came across this family run business via AA used car website. There was absolutely no pressure and they couldn't have been more helpful. Bought from them with complete confidence and as a single female they took very good care of me. Can't praise them enough.
Clive JThe whole buying experience was fantastic - from my initial conversation with this long established, family-run business which inspired confidence, to seeing the car prepared to such a high standard and exactly as described. All the paperwork and vehicle history was spot on and I was looked after in an exceptionally friendly and efficient way throughout. My 900 mile round trip was well worth the effort and the team at Orwell Motors made the whole process extremely enjoyable. I would recommend them to anyone without hesitation.
Brian KSecond purchase from Stan and the team. Excellent service as usual. professional, genuine people who are the best in the business. If your looking for a used car make this garage your first stop.
Craig NBought a Silver IX35 in September and was such an easy experience that I decided to write this review.All the staff were really friendly and dealt with Craig who was great to deal with.The process was really simple,good offer for my car,the car I purchased was a great price and all done quickly and with no pressure.Was much more of an enjoyable experience than dealing with large franchises.The love the card I bought and would definetely deal with them again
Robyn GCouldn't be happier with Orwell Motors. A great service with open and honest communication. The owners spent time going over all the possible details and took you out on a great test drive. Fast and efficient service was able to take away an amazing car the same day as purchased. Would definatley keep them in mind for the future.
Gillian WI couldn't be happier with my new car from Orwell Motors. It was the first time I had bought a car from Ewan and I was very impressed with his professionalism, advice and after care service. He made the entire process stress free and I got a great car at a great price - I will definitely use them again.
JAMES HA pleasure to deal with. friendly and made the whole experience very easy. We are delighted with the car and look forward to our next purchase forum orwell motors.
John PI have bought cars from Orwell Motors for 22 years. I would highly recommend anyone buying from Ewan, Stan and Craig, the buying experiance has made me return for many years and my family and friends now use Orwell Motors. Always a pleasure to return to a well run family business.
Jordan BI was looking for a particular vehicle and Orwell Motors made it happen. After looking at their stock I was very tempted to purchase a number of their cars. However I just couldn't get every box to tick. Ewan then went that extra mile. He found me my beloved BMW 530 that I have always dreamt of owning. He baught it into stock and presented me with one of the best examples I have seen on the road. Showroom condition, under budget and all the extras. The service and duty of care at this garage was second to none and I would strongly recommend anyone who is looking for a car to pay them a visit. If they don't have what you want then they will bend over backwards to get it. No pushy salesmen. Just genuine honest people. I love my car but when the time comes for a change then Orwell Motors will be my first port of call.
Yvonne CFirst Class! Customer service is second to none. Ewan and Craig made buying my car a great experience. They were very helpful and knowledgeable and nothing was too much trouble for them. I bought a car which was totally perfect for me. I love driving it and recently bought myself a personalised reg plate which the garage took care of for me today. They had the plates made and fitted for me in a short time. I would urge anyone to try Orwell Motors, Dunfermline, they really do take all the stress out of buying a car and they have great knowledge and experience. Yvonne Cook